Consumer Dispute Resolution

In accordance with Law No. 144/2015 of 8 September, we inform that, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity (RAL).

The competent entity for Casa do Tostão is:

CNIACC – National Centre for Information and Arbitration of Consumer Disputes
Address: Faculty of Law, Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon, Portugal
Phone: +351 213 847 484
Email: cniacc@fd.unl.pt
Website: www.cniacc.pt

Alternatively, consumers can consult the updated list of Alternative Consumer Dispute Resolution Entities available on the Consumer Portal: www.consumidor.gov.pt